Set Holds options: Charge for hold requests

You can choose to charge patrons for hold requests if they are filled. This setting is available at the System level only, and your settings apply to all organizations in the system.

To set up charges for hold requests:

Important:
If you choose to charge fees for hold requests, and you want the charge to apply to hold requests from Polaris PowerPAC Children’s Edition, set the Children’s PAC profile Allow hold requests if charging for holds to Yes. The profile is available at the system, library, and branch levels; the default setting is No. If you choose to charge a fee for hold requests and you leave the Children’s PAC profile set to No, hold requests cannot be placed in Polaris PowerPAC Children’s Edition.

  1. In the Administration Explorer tree view, open the Parameters folder for the System, and click the Request tab in the details view.
  2. Double-click Holds options. The Hold Options dialog box - Requests tabbed page appears.
  3. Click the Charges tab.

pHoldOptChrgs.gif 

  1. Select the Charge checkbox.
  2. Type the fee per request in the Rate box. This amount is automatically added to the patron’s account when the hold request is filled.
  3. In the Message box, type the text that patrons see when they attempt to place a hold request in Polaris PowerPAC. This message should state that a fee will be charged to the patron account when the hold request is filled.
  4. Click Apply to save your settings and continue to work with holds options settings, or click OK to save your settings and close the Holds options dialog box.